Your satisfaction is our priority. We want you to love the product you purchased, but if you are not completely satisfied, we are here to help you. Please call us at (469) 668-2323 so we can address your concerns.
For Feng Shui Jewelry products:
If you are not satisfied with our product, you may exchange or return it for a refund within 15 days from shipping from our warehouse (excluding shipping charges)
All packing material and accessories should be included when returned or exchanged. Because of Covid, we will refuse your return if we see any signs of wearing or removing our product tag.
All sale items are FINAL.
For Altar, Sacred Statue. Fortune Mascot Statue, Truc Chi Art, Lucky tree, and Special (Custom) order: No exchange or return accepted.
Shipping: Small items are shipped via Fedex. Large items are shipped via truck freight. You have all the rights to inspect all the items before signing the delivery receipt. Once you sign the delivery receipt, Oura is not responsible for any damaged items.